The small print, in plain English

Our policies

Everything that governs a stay, a tenancy or an advert with us. Written to be read, not to hide behind — if anything here is unclear, ask us.

Everyone

What personal information we hold, why, and your rights.

The rules for using this website.

How we take money, and what appears on your statement.

Staying safe on the coast, and where our responsibility ends.

Tortoises, buck and baboons cross these roads. Please drive slowly and watch the verges.

How to raise a problem, and what we will do about it.

What you agree to when you book a short stay with us.

How much you get back, and how quickly, if plans change.

Which pets we take, where, and what is expected of you.

What happens if something gets broken, and how we handle it fairly.

How our permanent tenancies work, from application to move-out.

What we ask for, why, and how we decide.

For B&Bs, guesthouses and businesses listing with us.

These policies were last reviewed in August 2026. They apply from the date you book, apply or advertise.